The Information Technology Support (IT) program provides students with the basis to become an IT support professional in a help desk environment in just one semester.
The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace through instruction that includes hands-on implementation practices using current IT tools.
- Computer Help Desk Specialist
- IT Technician
- Computer Support Specialist
- Network Support Specialist
Median Wage: $28.71 per hour
Information provided is for Minnesota. See current data at careerwise.minnstate.edu.
The Anoka Technical College Information Technology (IT) Support certificate is a 15-credit program and is designed to prepare graduates to successfully compete for entry-level positions in the IT field.
The program provides students with the basis to become an IT support professional in a help desk environment. This is an entry-level IT position, which involves technical support of end users. IT support professional provide assistance to other employees within or outside of the organization with common IT problems and questions. IT Support professionals work with the ticketing system in the organization to ensures issues are escalated appropriately and resolved. The curriculum combines theoretical design instruction with hands-on implementation practices using current IT tools. Students learn the skills necessary to be successful IT support professionals.
The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace.
- Apply critical thinking skills in the identification, analysis and resolution of information technology problems.
- Exhibit interpersonal skills and a professional attitude while working in an information technology environment.
- Clearly express ideas and information in written and spoken form.
- Analyze, design and document system specifications to meet client needs.
- Apply project management techniques to solve business problems.
- Collaborate with a team to design and develop customer software-based solutions and integrate them into the user environment.
Some courses in this program may require a prerequisite. Please see course descriptions for more details.
|Data Analysis Fundamentals
|Programming Logic & Design
|Web Development Technologies
Students can choose to complete this program part-time. Part-time students will take longer to complete their program than students who follow the full-time sequence listed on the official program guide.
Because every course may not be offered each semester, it is important for part-time students to reach out to their faculty advisors for help in planning their long-term, part-time course sequence.
First Semester Course Options
Required: TLIT1005 - Technology Fundamentals
Additional to be added until you reach desired credits:
BDAT 1005 - Data Analysis Fundamentals
ITEC 1003 - Networking Fundamentals
ITEC 1011 - Programming Logic & Design
ITEC 1016 - Web Development Technologies
Degree students must take MATH 1550 Introduction to Statistics which requires a ACCUPLACER QAS (Quantitative Reasoning, Algebra & Statistics) score of 265. Students who do not meet any of the prerequisites must take the appropriate developmental math course(s) (MATH 0801 Basic Math and/or MATH 0900 Elementary Algebra) as determined by the placement chart before taking MATH 1550.
For detailed questions about your program or to plan your long-term part-time sequence, reach out to your faculty advisor.