We are glad to see you are interested in IT Support. A visit with Enrollment Services is a great way to get your questions answered. Attend a Tuesday virtual information session, a Wednesday in-person information session or schedule a one-on-one video chat appointment today.
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The Anoka Technical College Information Technology (IT) Support certificate program is 15-credits of course and is designed to prepare graduates to successfully compete for entry-level positions in the IT field.
The program provides students with the basis to become and IT support professional in a help desk environment. This is an entry-level IT position, which involves technical support of end users. IT support professional provide assistance to other employees within or outside of the organization with common IT problems and questions. IT Support professionals work with the ticketing system in the organization to ensures issues are escalated appropriately and resolved. The curriculum combines theoretical design instruction with hands-on implementation practices using current IT tools. Students learn the skills necessary to be successful IT support professionals.
The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace.
By completing this program, students will achieve the following learning outcomes.
The graduate will have a broad base of foundational knowledge from the common core courses that span areas of IT, networking, programming logic, web programming, and IT support will be emphasized in the courses.
Wage information is available from the Minnesota Department of Education and the Minnesota Department of Employment and Economic Development.
Some courses in this program may require a prerequisite. Please see course descriptions for more details.
Students can choose to complete this program part-time. Part-time students will take longer to complete their program than students who follow the full-time sequence listed on the official program guide (see the program guide PDF under the LINKS section to the right). Because every course may not be offered each semester, it is important for part-time students to reach out to their faculty advisors for help in planning their long-term, part-time course sequence. Refer to the below PDF document for first semester part-time course options and further information.
Fall: August, October
Spring: January, March
(Also multiple start options each semester)