Computer Service's goal is to help realize Anoka Technical College's mission and vision enabling you to live and learn well. In support of this goal we provide a range of technology infrastructure, systems and services.
Computer Services primary responsibility is the support and development of campus technology infrastructure, systems and services for all state owned campus equipment in labs, classrooms, offices and campus facilities. In addition to several on campus and externally hosted applications, provided services also help support such equipment as: computers, laptops, networks, desk phones, voice messaging, servers, printers, copiers and their supporting technology infrastructure.
For I.T. questions or concerns contact:
David Jeffrey, VP of Community and Economic Development and CIO Phone: (763) 576-4725 email: djeffrey@anokatech.edu
Available Student Computer Support Services
Location:
The Help Desk is located in Room 305. Helpline is (763) 576-4736
Help Desk Hours
Monday - Thursday: 7:30 A.M. to 6:00 P.M.
Friday: 7:30 A.M. to 5:30 P.M.
State owned campus equipment in use by students:
- Systems are fully supported for both hardware and software as resources allow. Students are responsible per contract for damage and repair charges. Reimaging will be used to expedite software issue resolutions. Students should use good data backup procedures to ensure retention of desired content.
Personally owned equipment:
- On campus wireless access only in selected areas. Not all campus areas have wireless signals. (Conflicts between off campus connectivity and on campus connectivity will focus on resolving the campus connection portion on a best efforts basis with available resources)
- Hardware and Software issues on personally owned equipment are generally not supported per Minnesota State Law (Statute 43A.38 Subd. 4.)
Student Systems Support
MetNet - Password resets: see the ARC reception desk, the Computer Lab Assistant in Room 180, or the Records and Registration Office in Room 104
D2L - System issues should first be brought to the instructor for review. Many common issues can be resolved by the instructor directly. If further assistance is needed the instructor should contact the campus D2L administrator for assistance. Password resets can be provided at the ARC reception desk or by the computer lab assistant in the computer learning lab "CLL" Room 180.
Course work/Applications
General course work questions and related computer issues should be directed to your instructor or the CLL (Computer Learning Lab) staff in Room 180 in the ARC for initial review.
The Office of Enterprise Technology for the State of MN
5.22 Acceptable Use of Computers and IT
5.23 Security and Privacy of Information Resources
MnSCU Information System Security Forms
MnSCU ITS Reporting and Data Services
For help with MnSCU applications such as SCUPPS, DARS, ISRS or Hyperion/BRIO
please contact the MnSCU ITS Helpdesk or call 1-877-466-6728 or 1-877-GO-MNSCU
Hours: Monday - Friday, 8:00 am to 4:30 pm