Policy 2.9: Student Grievance

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Policy Statement

The objective of this policy is to establish a process for resolution of student grievances.

Purpose

NOTE: With prior administrative notification and approval, the student may have an advocate present at any or all steps of the process. The advocate is an observer and will not actively participate in the process associated with the grievance. In this procedure, all parties involved shall keep written records of the time, date, and other pertinent facts relating to the nature of conferences in which they are involved.

When a student believes a valid complaint should be registered against any college employee concerning nonacademic college operations, the following steps should be taken in the order indicated:

  1. The student is advised to make an appointment with the employee and explain the nature of the complaint and the reason for this belief, no later than the end of the semester that the grievable incident or action occurred. The employee involved and the student should make every effort to resolve the issue.  It is expected that most, if not all, misunderstandings will be resolved at this level.
  2. If the student and employee are not able to reach a satisfactory agreement, the student may, no later than ten (10) business days after the meeting with the college employee, request that a counselor arrange a meeting between with the student, college employee, and themselves to attempt to resolve the issue.  The student shall complete a Student Grievance Report Form, outlining the nature of the complaint, and submit a copy to the counselor prior to the meeting.  The counselor will schedule the meeting within five (5) business days after receiving the Student Grievance Report Form.
  3. Should the issue be unresolved or should the decision be unacceptable to the student, the student may appeal, in writing, no later than five (5) business days after the meeting to the Dean of Student Affairs.. The Dean of Student Affairs will then call a meeting of the college employee, the student, and the counselor to attempt to resolve the problem within five (5) business days after receiving the student appeal request.
  4. Should the issue still be unresolved or should the decision be unacceptable  to the student, the student may appeal, in writing, no later than five (5) business days after the meeting to the Vice President for Academic and Student Affairs of the college.  The Vice President for Academic and Student Affairs shall notify the student of his/her decision, in writing, within five (5) business days after receiving the student appeal request. 
  5. Should the issue still be unresolved or should the decision be unacceptable  to the student, the student may appeal, in writing, no later than five (5) business days after the meeting to the President of the college.  The President shall notify the student of his/her decision, in writing, within five (5) business days after receiving the student appeal request.  The decision of the President is final.

A copy of the student grievance report form will be distributed to the affected employee within 24 hours of the filing of the student grievance report.

Originator: Student Affairs
Adoption:  Dec. 2013