Please Don’t Shoot the Messenger
HBHS 1004, Course # 155
Date: Wednesday, July 14, 2010
7.5 HRCI PRE-APPROVED STRATEGIC MANAGEMENT RE-CERTIFICATION CREDITS
PARTICIPANTS WILL GAIN THE SKILLS TO:
- Identify the twelve (yes 12) types of difficult people.
- Understand four effective methods of working with difficult people.
- Develop the skills to diffuse and disarm difficult people.
- Communicate under pressure while remaining calm and in control of the situation and the outcomes.
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Select the Non-Credit/Continuing Ed tab.
Ensure the Semester table show [Summer 2010 (Jul - Jul)] if not select and click the [Go] box.
Under: Business & Management group click the link for Please Don’t Shoot the Messenger.
In the Title column, click Please Don’t Shoot the Messenger.
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Complete the login, or continue by clicking the Sign Up Now link for new first time campus students.
